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Jobs at Trulioo

Senior Customer Support Specialist

Location: Vancouver, British Columbia, Canada

Department: Customer Success

Type: Full Time

Min. Experience: Mid Level

About Us

With offices in both Vancouver and San Francisco, Trulioo (Truly-you)  is a Silicon Valley-funded Fintech company solving the problems of trust and safety online. To realize that goal we’ve built the world’s largest data marketplace for electronic identity verification, today covering 4.5 billion consumers across 65+ countries through a single API. Trulioo's newly launched Business Verification Service allows clients to gain secure access to hundreds of government registers to instantly verify over 250 million companies in 84 countries. Businesses of all kinds depend on Trulioo to streamline and scale their global customer onboarding, fraud, and compliance operations.

We’ve recently been named the BC Tech Association’s “Emerging Company of the Year”, one of the CB Insights’ Fintech 250 companies to watch in 2017, and recognized as a CNBC Disruptor 50 Company. It’s an exciting time to be part of the growing Trulioo team!

The Opportunity

To help continue fuel our growth, we are looking for a customer focused, goal-oriented, high-energy, Senior Technical Support Specialist to expand our Customer Success team.  This role will report into the Team Lead, Customer Support. This is a full-time position in our Gastown Vancouver HQ, walking distance from shops, restaurants, and public transit. Compensation is based on experience and includes stock options and benefits.

As an Senior Technical Support Specialist you will...

  • Provide technical support and services to our clients in a timely manner with a focus on our Enterprise and Strategic clients
  • Provide an exceptional customer service experience
  • Configure and troubleshoot products and services with attention to detail
  • Coach and mentor Support team through timely knowledge sharing
  • Develop domain expert knowledge of Trulioo’s GlobalGateway platform
  • Support clients in API integration with Trulioo’s GlobalGateway with a focus on our Enterprise and Strategic clients
  • Respond to clients’ questions and concerns with a high level of professionalism
  • Create and analyze various performance reports for our clients on a regular basis
  • Contribute to customer success initiatives when needed

We’re looking for someone who has…

  • Post-Secondary Degree or combination of desired experience and education
  • Must have a minimum of 4+5 years’ of experience in a customer facing support role or account management in a technical environment
  • Available to work flexible hours/shift, possibly including some weekends
  • Highly proactive and results driven
  • Ability to create support experience that customers will love, even in challenging circumstances
  • Ability to think critically, troubleshoot and solve complex problems
  • Ability to excel in data-driven, metrics-oriented environment
  • Ability to work independently and in a team-oriented environment
  • Excellent written and verbal communication skills
  • Mastery of Office Suite (MS or Google), in particular with MS Excel
  • Written and verbal English proficiency

It’s a bonus if you have…

  • Experience working with Strategic and Enterprise customers
  • Experience with compliance products
  • Experience with SaaS products
  • Experience with API products

Working at Trulioo

Trulioo offers a fast-paced, dynamic work environment where all employees have an impact. The company is growing fast, so we like to work hard and have fun!

We have catered lunches twice a week, fresh fruit and snacks, yoga classes, team-building events, and of course the standard ping-pong and foos. But what should excite you the most about Trulioo is the opportunity to be a key player in revolutionizing how technology, trust, and identity intersect online and working with people who are excited and motivated to make a difference in an area that touches everyone's lives.

Enjoy a rewarding and challenging startup environment filled with fun perks!


Please apply online through our website.

Trulioo is a growing company and while we thank everyone in advance for considering us, only those who are being considered will be contacted.

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