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Jobs at Trulioo

Data Analyst, Business Reporting

Location: Vancouver, British Columbia, Canada

Department: Customer Success

Type: Full Time

Min. Experience: Mid Level

About Us

With offices in both Vancouver and San Francisco, Trulioo (Truly-you)  is a Silicon Valley-funded Fintech company solving the problems of trust and safety online. To realize that goal we’ve built the world’s largest data marketplace for electronic identity verification, today covering 4.5 billion consumers across 65+ countries through a single API. Trulioo's newly launched Business Verification Service allows clients to gain secure access to hundreds of government registers to instantly verify over 250 million companies in 84 countries. Businesses of all kinds depend on Trulioo to streamline and scale their global customer onboarding, fraud, and compliance operations.

We’ve recently been named the BC Tech Association’s “Emerging Company of the Year”, one of the CB Insights’ Fintech 250 companies to watch in 2017, and recognized as a CNBC Disruptor 50 Company. It’s an exciting time to be part of the growing Trulioo team!

The Opportunity

To help continue fuel our growth, we are looking for a customer focused, goal-oriented, high-energy, Data Analyst to expand our Customer Success team.  If you believe in creating unique customer experiences that consistently exceed customer expectations, we want to hear from you. As a Data Analyst, you will be responsible for data analysis, reporting, visualization, and outcome-based recommendations for our customers. If you're a team-oriented, business savvy, and passionate individual looking to have an immediate impact on a rapidly growing industry disruptor, we want you to apply for this exciting role.

This role will report into the Director, Customer Success.  This is a full-time position in our Gastown Vancouver HQ, walking distance from shops, restaurants, and public transit. Compensation is based on experience and includes stock options and benefits.

As a part of our Analytics team you will...

  • Create data analysis reports for our enterprise customers to translate complex information in clear, meaningful and structured way
  • Analyze data to identify trends, exceptions, and areas for further investigation
  • Visualize findings in a variety of charts, interactive dashboards, and/or written reports
  • Work with Business Support and Sales teams in a workflow and process to cleanse and analyze data, and report on results through actionable recommendations  
  • Analyze and apply critical thinking to assess, determine options, and make outcome-based recommendations
  • Communicate effectively, both orally and in writing, including sensitivity in all communications with clients
  • Define, document, streamline and automate scalable reporting processes using analytical tools

We’re looking for someone who has…

  • University degree in Mathematics, Computer Science, or Business Administration, or a comparable combination of education, training, and experience
  • 2+ years of experience in gathering, analyzing, and reporting on data; including a demonstrated ability to identify appropriate statistical analysis for large datasets, visualization for the data, and measurement objectives.
  • Experience analyzing data sets and presenting those findings to customers  
  • Experience with SaaS platforms
  • Previous experience in a customer facing role .
  • Professional experience working with data analytics and visualization tools such as: MS Excel, SQL, Splunk, Python
  • Previous experience with data cleansing
  • Experience working with process (development and documentation), metrics (collection and analysis) would be an asset
  • Proficient in MS Excel; able to perform pivot tables, pivot charts, and advanced functions in MS Excel
  • Strong mathematical, analytical and problem solving ability
  • Technical skills to confidently query data from the data warehouse
  • Must be able to make sound decisions based on established guidelines
  • Excellent communication (verbal and written) skills are essential
  • Ability to juggle multiple demands and competing priorities ensuring deliverables are met consistently and on time

It’s a bonus if you have...

  • A post secondary education
  • Experience working with process (development and documentation), metrics (collection and analysis) would be an asset
  • Experience leading a Team
  • Technical background with familiarity in API and Portals
  • Experience with financial, compliance and or regulatory industries

Working at Trulioo

Trulioo offers a fast-paced, dynamic work environment where all employees have an impact. The company is growing fast, so we like to work hard and have fun!

We have catered lunches twice a week, fresh fruit and snacks, yoga classes, team-building events, and of course the standard ping-pong and foos. But what should excite you the most about Trulioo is the opportunity to be a key player in revolutionizing how technology, trust, and  identity intersect online, and working with people who are excited and motivated to make a difference in an area that touches everyone's lives.

Enjoy a rewarding and challenging startup environment filled with fun perks!

Interested?

Please apply online through our website.

Trulioo is a growing company and while we thank everyone in advance for considering us, only those who are being considered will be contacted.

 

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