Go to our website »

Jobs at Trulioo

Senior Customer Support Specialist

Location: Vancouver, British Columbia, Canada

Department: Customer Support

Type: Full Time

Min. Experience: Experienced

With offices in both Vancouver and San Francisco, Trulioo is a Silicon Valley-funded FinTech company solving the problems of trust and safety online. To realize that goal we’ve built the world’s largest data marketplace for electronic identity verification, today covering 4 billion consumers across 60+ countries through a single API. Businesses of all kinds depend on Trulioo to streamline and scale their global customer on-boarding, fraud, and compliance operations.

To help continue fuel our growth, we are looking for a customer focused, goal-oriented, high-energy, Senior Customer Support Specialist to expand our Customer Success team.   This role will report into the Team Lead, Customer Support.


  • Provide technical support and services to our clients in a timely manner with a focus on our Enterprise and Strategic clients
  • Provide an exceptional customer service experience
  • Configure and troubleshoot products and services with attention to detail
  • Coach and mentor Support team through timely knowledge sharing
  • Develop domain expert knowledge of Trulioo’s GlobalGateway platform
  • Support clients in API integration with Trulioo’s GlobalGateway with a focus on our Enterprise and Strategic clients
  • Respond to clients’ questions and concerns with a high level of professionalism
  • Create and analyze various performance reports for our clients on a regular basis
  • Contribute to customer success initiatives when needed


  • Post-Secondary Degree or combination of desired experience and education
  • 4+ years of experience in a customer facing support role or account management in a technical environment
  • Available to work flexible hours / shift, possibly including some weekends
  • Highly proactive and results driven
  • Ability to create support experience that customers will love, even in challenging circumstances
  • Ability to think critically, troubleshoot and solve complex problems
  • Ability to excel in data-driven, metrics oriented environment
  • Ability to work independently and in a team-oriented environment
  • Excellent written and verbal communication skills
  • Mastery of Office Suite (MS or Google), in particular with MS Excel
  • Written and verbal English proficiency

Bonus Points

  • Experience working with Strategic and Enterprise customers
  • Experience with compliance products
  • Experience with SaaS products
  • Experience with API products
  • Experience analyzing complex data in MS Excel

What We Offer

Trulioo offers a fast-paced, dynamic work environment where employees have an impact. The company is growing fast, so we like to work hard and have fun! Catered lunches, team-building events, and of course the standard ping-pong and foos.

But what should excite you the most about Trulioo is the opportunity to be a key player in revolutionizing the identity verification industry and working with people who are excited and motivated to make a difference in an area that touches everyone's lives.

This is a full-time position in our Gastown Vancouver HQ. Compensation is based on experience and includes stock options and benefits.

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
Desired salary
Earliest start date?
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status